Entel and Bitel positioned themselves as the operators. With the best ratings by customers who make their respective queries and services, this in regards to face-to-face, digital and telephone service. It is a context that could be by the Supervisory Body for Private Investment in Telecommunications (OSIPTEL). It is considered a first-level investigation that examines the development. In the quality of care, calling into question the actions out by the most recognized operators in Peru. It is a study that was throughout the national territory. Taking into account the services staged between June.
Clients opt for in-person presence
If the 3 channels measured (in-person, digital and telephone) are taken into account. The one that obtains the most favorable opinion matrix for the client is in-person (56%) . However, those who are concerned or have an unfavorable evaluation are Thailand Phone Number Data telephone calls (31%) . Research shows that one of the most representative elements in care services is kindness (55%). Followed by truthfulness (52%), timeliness and effectiveness (47%) and responsiveness (45%). According to research carried out by OSIPTEL, Bitel is the operator. That has the most efficient performance in quality-price, covering 62% of people who indicate that they have high performance.
Participate in the most important
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